Citrine

At Khiards, we take great care to ensure your precious jewelry arrives safely and promptly. Below, you’ll find all the essential information regarding our delivery process:

1. Order Processing

Orders are typically processed within couple of business days. For custom orders, please allow additional time for creation and quality checks. You will receive an email confirmation once your order has been dispatched, including tracking information.

2. Delivery Times

Estimated delivery times are provided at checkout based on your selected shipping method. Please note that delivery times may vary due to factors beyond our control, such as customs clearance or courier delays.

3. Shipping Costs

Shipping costs are calculated based on the weight, size, and destination of your order. These costs will be clearly displayed at checkout.

4. Customs and Duties

For international orders, please be aware that customs duties, taxes, and fees may apply. These charges are the responsibility of the customer and will vary depending on the destination country. We recommend checking with your local customs office for more information.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the status of your delivery through the courier’s website.

6. Delivery Issues

If you encounter any issues with your delivery, such as delays, lost packages, or damage, please contact us immediately at info@khiards.com or +65 8660 2204. We will work with the courier to resolve the issue as quickly as possible.